Dream Mullick

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Customer Service

Our Gurantee

At Dream Mullick we guarantee the quality and enjoyment of any product purchased with us. If you are not completely satisfied with your item, simply return your merchandise within 45 days of purchase for a full refund or exchange.

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Payment Options

For your convenience we accept the following major credit cards: Visa, MasterCard, American Express and Discover. We require the use of your Credit card security code. You will be prompted for this code during the check out process. Your credit card company to prevent fraudulent use of your credit card creates the code. It is usually a 3 or 4 digit number found on the back of the card. For additional information regarding this code please contact your credit card company.

We also accept a check or money order as a valid form of payment. For this service, please mail your order form and payment to us at:

Dream Mullick
P O Box 92125
Albuquerque, NM 87199

Checks returned unpaid by your financial institution are subject to a Service Charge of $25 or the maximum allowed by law. Checks returned for insufficient or uncollected funds, together with Service Charges, may be debited from your account. Orders may be faxed anytime to 1.505.797.4951. Orders may be placed over the phone, anytime, at 1.800.200.9907.

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Shipping & Handling

Dream Mullick policy is to ship in-stock product paid by Credit Card or Money Order within 2 business days. Standard Delivery is 7-10 business days. For Rush and Express Delivery please see the Shipping Chart. For Check orders, please allow and additional 14 days. Dream Mullick ships what is in stock and sends the remainder of the order when our next shipment is received. In the event that any of your items are on back order, we do not charge any extra shipping charges.

Standard Delivery
(7-10 business days from ship date) $8.00
Rush Delivery
(3-5 business days from ship date) include an additional $8.00
Express Delivery
(2 business days from ship date) include an additional $12.00

The above shipping charges are for orders that consist entirely of jewelry. All jewelry orders over $500 are shipped for free. Please note that the shipping rates apply if all product is shipping to a single address. If shipping to two or more addresses, shipping rates apply to each address.

For delivery to foreign countries please call Dream Mullick customer service at 1.800.888.2352 for additional charges and instructions. Customers are responsible for all duties and taxes on orders shipped internationally.

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Return & Exchanges

If for any reason you are not completely satisfied with your product, simply return it to us within 45 days of your purchase for a full refund or exchange.

Call our customer service number at 1.800.888.2352 for a Return Merchandise Authorization (RMA) number. Upon receipt of the RMA number, send the packaged product, Insured via USPS along with the packing slip provided (a return label is provided at the bottom of your packing slip). Shipping charges are non-refundable. Returns are not accepted without an RMA number. Please do not send the package C.O.D., as we do not accept returns shipped C.O.D. Credit card refunds will be reflected on your billing statement within 1 billing cycle.

As a courtesy, we offer FREE shipping on ring size exchanges only. Please send the appropriate payment to cover all other shipping & handling charges when exchanging product.

Dream Mullick
Returns Department
P O Box 92125
Albuquerque, NM 87199

Any returned products received after 45 days will be subject to a 15% restocking fee and will be accepted for exchange credit only.

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Product Availability

Dream Mullick products are handcrafted, unique items and are therefore available in limited quantities. Orders for any item that is out-of-stock may take longer to fill. Typically back order items are sent within 6-8 weeks. We apologize for any inconvenience due to possible product inavailability.

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Environmental Commitment

At Dream Mullick, all orders that we ship are protected with biodegradable materials and packed in recycled boxes. We are concerned about the waste involved in mailing duplicate copies of our catalog and mailing catalogs to those who would rather not receive them. If for any reason you would like to be removed from our catalog mailing list, please call 1.800.888.2352.

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